Last updated: 11/04/23
1. Personal information and sensitive information
The expression "personal information" has the meaning given by the Privacy Act and includes information or an opinion about an individual that is reasonably identifiable. This may include your name, age, address, telephone number and email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered to be personal information.
Some personal information may also be “sensitive information.” Sensitive information has the meaning given by the Privacy Act and includes information or an opinion about your racial or ethnic origin, your political opinions, your membership of a political association, your religious beliefs/affiliations, your philosophical beliefs, whether you are a member of a trade or professional association or trade union, your sexual orientation/practices, your criminal record, health information, genetic information or biometric information.
2. What personal information does the App collect and hold?
We only collect personal information if it is reasonably necessary for one or more of our functions or activities. We may collect the following types of personal information:
Where the personal information is also sensitive information, we will only collect it with your prior consent.
We may receive personal information which we did not ask for (i.e. unsolicited information). If this occurs, within a reasonable period of time we will determine whether we could have collected the information by seeking it from you. If we determine that we could not have collected that information from you, we will destroy the information or de-identify it where it is otherwise lawful to do so.
We may also collect information from time to time that is not personal information because it does not identify you or any other individual. For example, we may collect anonymous answers to surveys or aggregated information about how people use the App and our services.
3. How and when does AllergyPal Pty Ltd collect personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. If we collect your personal information from someone other than you, we will take reasonable steps to ensure that you are or have been made aware of what information has been collected, and the purpose of that collection. When collecting personal information from you, we may collect it in ways including:
4. For what purposes does AllergyPal Pty Ltd collect, hold and use personal information?
We will only collect and/or use your personal information (including health information) to the extent that this is necessary for one or more of the following activities:
In relation to the use of your personal information to provide you with information about our programs, activities and fundraising and those of the MCRI, you may at any time request us not to provide you with any direct marketing and fundraising communications or publications. We will provide you with a simple means to opt-out of receiving such correspondence from us. You may elect to opt-out from receiving direct marketing and fundraising information at any time, by contacting us at the contact details below or, in the case of electronic correspondence, by selecting any unsubscribe option. Please note that you cannot opt-out of receiving contractual notifications such as changes to our terms and conditions for the supply of goods or services or other important information. In relation to sensitive information, we will not use or disclose this for the purpose of direct marketing unless you have expressly consented.
5. What happens if you do not provide us with the personal information we request?
You have the right to not identify yourself, including the right to not provide us with your personal information.
If you do not provide us with the personal information described above, we may not be able to provide the requested services to you, either to the same standard or at all, and we may not be able to provide you with information about services that you may want, including information about related services.
6. How does AllergyPal Pty Ltd securely hold your personal information?
All personal information will be held securely on Amazon Web Services (AWS) cloud infrastructure in accordance with global privacy and data protection best practises and the Privacy Act.
You should be aware when using the App that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet (including through our website), and you do so at your own risk.
7. Who does AllergyPal Pty Ltd disclose your personal information to?
We may provide your personal information (including your health information), to:
If we refer you to a third party service provider, that service provider may also collect and store your personal information. We make no representation or warranties in relation to the privacy practices of any third party service provider and we are not responsible for their collection, use or disclosure of your personal information. Third party service providers are responsible for informing you about their own privacy practices.
8. Does AllergyPal Pty Ltd disclose personal information to anyone outside Australia?
9. How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting the AllergyPal Pty Ltd General Compliance Officer (see details in section 13 below). Where we hold information that you are entitled to access, we will take reasonable steps to provide you with suitable means of accessing it.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We will take reasonable steps to ensure that any personal information that we have collected is accurate, up-to-date and complete. We also take reasonable steps to ensure that any personal information we use or disclose is accurate, up-to-date, complete, and relevant having regard to the purpose of the use or disclosure.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting the AllergyPal Pty Ltd General Compliance Officer (see details in section 12 below). We will take reasonable steps to correct the information held.
10. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact the AllergyPal Pty Ltd General Compliance Officer (see details in section 13 below) and provide details of the incident so that we can investigate it.
We may require any complaint to be made in writing first. We will then endeavour to respond to your complaint within 30 days. If we are unable to resolve your complaint to your satisfaction, a complaint can also be made to the Office of the Australian Information Commissioner.
12. Contacting us about an enquiry or complaint
Att: AllergyPal Pty Ltd General Compliance Officer
Dept. Business Development and Legal
c/o Murdoch Children’s Research Institute
Royal Children's Hospital
50 Flemington Road
Parkville VIC 3052
We will treat your enquiry or complaint confidentially. One of our staff will contact you within a reasonable time after you have made contact with us to discuss your enquiry or complaint and outline options regarding how it may be dealt with. We will aim to ensure that any complaint is resolved in a timely and appropriate manner.